Privacy Policy
Fenster Hardware Ltd Privacy policy
We take great care to protect your information.
Fenster Hardware Limited is committed to ensuring our operations and website are absolutely secure for you to use and take great care to protect your information.
This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.
What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, fax, emails, telephone conversations, and written and verbal communication.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from our Partners.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:
- to confirm identification when you contact us
- to keep you informed of any special offers or promotions that we believe might be of particular interest to you
- to communicate with you in the event that any products or services you have requested are unavailable
- for record-keeping purposes
- for market research
- to improve and monitor our customer service to you
- for the prevention of crime and fraud.
We may contact you by post, email or telephone for these purposes.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses.
In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing sales@fensterhardware.com or by ringing 01902 785050.
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us.
Changes to this privacy policy
If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.
A hard copy of the policy is available from Claire Perry at Fenster Hardware Ltd, Unit 36 Fordhouse Road Industrial Estate, Steel Drive, Wolverhampton, WV10 9XE. Any revised policy will apply only to data collected after the new policy comes into effect.
Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you.
To obtain a copy of the personal information we hold on you, please write to the above address or alternatively ring 01902 785050.